The user wants to remove PayPal from his Jotform account.

we are a community organisation and i used my personal paypal to pay you guys once.
It's not not letting me delete it as a payment method.
Your stupid AI instructions send me to paypal to turn off integration but it's not there.
Please tell me how I'm supposed to remove this ASAP

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with removing your personal PayPal as a payment method from your Jotform account.

To delete a reusable payment connection like PayPal from your Jotform account, follow these steps:

1. Go to your Workspace page and click on your Avatar/Profile Image at the top-right corner.
2. Select Settings from the menu that opens.
3. Click on Connections in the left-side menu.
4. Hover over the PayPal payment connection you want to delete and click View.
5. Click the Three Dots icon and select Delete.

If the Delete option is grayed out, it means you need to disconnect your PayPal integration from all forms, apps, or agents it is connected to first. You can check these connections by clicking View and navigating to the Forms, Apps, or Agents tabs.

Additionally, if you have an active PayPal subscription for automatic payments to Jotform, you may need to cancel it directly in your PayPal account:

1. Log in to your PayPal account and click the gear icon in the upper-right corner.
2. Go to Payments and select Manage automatic payments.
3. Select Jotform from the list and cancel the subscription.
4. Confirm by clicking Cancel Automatic Payments.

This will stop any automatic payments and help you remove PayPal as a payment method.

Give it a try and let us know how it goes.

I want to remove it from the billing page

You can’t directly remove a payment method from the Billing page; the only way to have it deleted is to first downgrade, then request removal. Here’s how it works:

• If you’re on a paid plan:
  • Go to your account’s Billing page here: Billing on my account.
  • Click Change Plan.
  • Scroll down and click Downgrade on the Starter (Free) plan.
  • Follow the prompts to complete the downgrade.
• Once you’re on the Starter/Free plan:
  • The Billing tab will no longer be available; this is expected for free accounts.
  • Instead, you’ll see an Upgrade tab where Billing used to be.
  • After you’re on the Starter plan, you’ll need to contact us via the Contact Jotform Support page and clearly request that your saved payment method (your personal PayPal) be removed from your account.

If you tell me what plan you’re currently on (Starter, Bronze, Silver, etc.), I can tailor the exact steps for your situation.

THIS IS WHAT IVE JUST REQUETED.
COULD A HUMAN PLEASE ACTION THIS ASAP

Hi,

One of our Support Team members will take it from here to follow up shortly.

Hi chc_lions,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi chc_lions,

We have successfully removed your PayPal information from your Jotform account.

Reach out again if there’s anything else we can help you with.