Account Limit: Cannot add Signature field on form

I am experiencing an issue where my form has only 8 signatures but has already reached its quota. My plan states that I get 100 signatures monthly, so I don't understand why I can't add more signatures. I am on the Starter Plan and this issue is specifically with my Group Session Intake Form. I can't use my form because of the quota, but I believe I should have more signatures remaining for the month.

Hi Kaila,

Thanks for reaching out to Jotform Support. Jotform Starter accounts are limited to 10 signed document submissions. This includes signature fields enabled with Jotform Sign Automation. The 100 submission limit you are referring to applies to monthly submissions you can receive, which is different from signed documents.

Meanwhile, using the Signature Field while the Jotform Sign is disabled will not count towards the 10 Monthly Signed Document limit. It is easy to turn off this feature. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Click on Jotform Sign in the menu on the left side of the page.

3. Toggle off the Enable Jotform Sign Automation option.

The main difference between a normal signatue field and Jotform Sign is that Jotform Sign is an eSignature tool, which carries more legal weight than just adding a signature field in Jotform forms. Jotform Sign also offers features like automatically converting signed submissions into PDF files and providing an audit trail for every signed document. We also have a guide here that you can check to learn more about this.

Reach out again if you need any other help.