How to charge?

Submission Date Mar 29, 2026 5:12 PM

Conner martell

jjenny@vtcar.com

says charge failed is in state canceled,

how can I charge this card?

Hi Donald,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where the charge failed and is in a canceled state, Jotform does not store or handle credit card information directly due to PCI compliance. The transaction is processed between the payment gateway and the payer. If a charge fails and the state is canceled, you cannot directly charge the card again through Jotform.

Here’s how to proceed:

1. Check with the payment gateway you have integrated with your form to see if you can retry the charge or collect payment again.
2. Ask the payer to resubmit the payment through the form to initiate a new transaction.
3. Ensure the payment method details are correct and there are no restrictions from the payer's bank or card issuer.

If you continue to experience issues with charging payments through your form, please provide more details about the payment gateway you are using, and I can guide you further.

Give it a try and let us know how it goes.