Subscription: Remove Card on File

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    clayforouzan
    Asked on April 11, 2026 at 6:34 AM

    please remove my card information , i dont need it anymore here

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    Podo: Support Specialist
    Replied on April 11, 2026 at 6:34 AM

    Hi clayforouzan

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand you want to remove your card information from your account as you no longer need it stored there. I have escalated your request to our team so they can review and assist with removing your saved card details from your Jotform account. Our team typically responds within 24-48 hours, and you will receive updates and further instructions through this support ticket thread.

    Let us know if you have any other questions.

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    clayforouzan
    Replied on April 11, 2026 at 6:35 AM

    please do that as soon as you can i dont need any further question or anything please remove it , you made the cancalation procces and everything hard and complicated this is ugly and worst way to work with this

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    Podo: Support Specialist
    Replied on April 11, 2026 at 6:36 AM

    Hi clayforouzan,

    One of our Support Team members will take it from here to follow up shortly.

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    Sheena JotForm Support
    Replied on April 11, 2026 at 6:42 AM

    Hi Parsa,

    I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

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    Sheena JotForm Support
    Replied on April 11, 2026 at 8:30 AM

    Hi Parsa,

    As requested, your card information has been removed from your account by the relevant team.

    Let us know if you need any more help.

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