I want my payment information removed

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    yahpparttimecohort1
    Asked on April 10, 2026 at 3:57 PM

    Please remove my payment information from the account.

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    Podo: Support Specialist
    Replied on April 10, 2026 at 3:57 PM

    Hi,

    Hi yahpparttimecohort1 Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand that you want to remove your payment information from your account. For security and billing related concerns like removing stored payment details, we need our dedicated team to review and handle this directly on your account. We have escalated your request to our team so they can assist you with removing your payment information. Our team typically responds within 24-48 hours; please use the ticket thread for all updates. Once we hear back from you, we'll be able to move forward with a solution.

    Let us know if you have any other questions.

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    Billy JotForm Support
    Replied on April 11, 2026 at 8:42 AM

    Hi there,

    Thanks for reaching out. As requested, your saved payment method has been removed.

    Reach out again should you need further assistance.

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