Email Bounce List: Remove Slack Email Address from Bounce List

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    uwcdesk
    Asked on April 10, 2026 at 12:59 PM
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    Podo: Support Specialist
    Replied on April 10, 2026 at 12:59 PM

    The last email to your address was marked as IGNORED by the email provider, which means it was not delivered. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to improve delivery. Ensure your form's email fields and conditions are set up correctly to avoid this issue. Here are a few tips to help prevent future email delivery issues:

    Feel free to let me know if it’s still not working.

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    uwcdesk
    Replied on April 10, 2026 at 1:00 PM

    No AI. Real agent please.


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    Podo: Support Specialist
    Replied on April 10, 2026 at 1:00 PM

    Hi Emma,

    One of our Support Team members will take it from here to follow up shortly.

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    Bojan Support Team Lead
    Replied on April 10, 2026 at 1:15 PM

    Hi Emma,

    Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

    Email Bounce List: Remove Slack Email Address from Bounce List Image 1 Screenshot 20

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    Bryan Fraud & Abuse Operations Manager
    Replied on April 14, 2026 at 1:45 AM

    Hi uwcdesk,

    Thanks for using Jotform. I checked your email logs again and noticed that the emails were successfully sent. It's normal to see temporary delays or a brief "failed" status during our security checks, but the system sends the emails once the check is finished.

    The delay is part of our security process designed to keep you and everyone on Jotform safe. If you still have delivery issues with a specific recipient, feel free to share the email address, and we’ll check it out in more detail.

    Let us know if you need anything else.

    Email Bounce List: Remove Slack Email Address from Bounce List Image 1 Screenshot 20

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