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uwcdeskPlease take the slack address off the bounce list: desk-aaaacgy4hzekdr2vx7bq4r2qle@universitywri-os35796.slack.com
Page URL:https://desk-aaaacgy4hzekdr2vx7bq4r2qle@universitywri-os35796.slack.commmmmmmmmmm
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Podo: Support SpecialistThe last email to your address was marked as IGNORED by the email provider, which means it was not delivered. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to improve delivery. Ensure your form's email fields and conditions are set up correctly to avoid this issue. Here are a few tips to help prevent future email delivery issues:
- You can view your Email Logs to see what's happening with your form emails
- Whitelist Jotform IP Addresses and Domains
- If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help
Feel free to let me know if it’s still not working.
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uwcdeskNo AI. Real agent please.
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Podo: Support SpecialistHi Emma,
One of our Support Team members will take it from here to follow up shortly.
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Bojan Support Team LeadHi Emma,
Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

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Bryan Fraud & Abuse Operations ManagerHi uwcdesk,
Thanks for using Jotform. I checked your email logs again and noticed that the emails were successfully sent. It's normal to see temporary delays or a brief "failed" status during our security checks, but the system sends the emails once the check is finished.
The delay is part of our security process designed to keep you and everyone on Jotform safe. If you still have delivery issues with a specific recipient, feel free to share the email address, and we’ll check it out in more detail.
Let us know if you need anything else.

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