Saved Submissions: Images Not Displaying After Editing

The last two Past submissions I have edited, failed to show the cover sheet jpg. suddenly. This is started as of 9/4/2026. I have to go back and re upload the images all over again.. for years this has never happened.

Hi Edward,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where the last two past submissions you edited suddenly fail to show the cover sheet JPG images starting from April 9, 2026, this is an unusual behavior since it has not happened before.

Let me help you with that:

1. Open the form in Form Builder.
2. Click the Paint Roller icon on the right side to open Form Designer.
3. Go to the Themes tab.
4. Select any theme and click Use Theme.

This process resets the form's styling and can remove stuck or missing images issues.

If the problem persists, you may also want to clear your form caches. You can find detailed instructions on how to clear form caches in this Jotform guide.

Give it a try and let us know how it goes.

Not fixed - you fix it

Hi Edward,

One of our Support Team members will take it from here to follow up shortly.

Hi Edward,

Are you referring to this form? I've cloned this form and made a test submission. Then, I went to the PDF Editor to view the PDF file for the submission. There are multiple PDF files created. Can you tell us which of those is the same as the PDF file shared on your screenshot? Here's a screenshot of my cloned form PDF Editor:

Once we hear back from you, we can help you sort this out.

tHATS THE ONE - THE IMAGE IS MISSING

Hi Edward,

We tried cloning your form and tested filling out the cloned version. The image from the mentioned PDF was retained correctly after I downloaded it. I also downloaded the most recent submission from your PDF Editor, and it seems to be working fine as well.

Here is the link to the PDF I downloaded from your PDF Editor for your reference. Could you confirm if the issue persists on your end? If it does, can you provide specific details of the submissions where the issue is still showing up, such as the names or email addresses linked to those submissions? This will help us investigate further.

Keep us updated and let us know if you need any more help.