Account Access: Password Change Request Expired Error Preventing Form Access

Im getting this error even when I try to reset password Password change request expired

Password change request has expired. Please issue a change request again.

Thanks for letting me know; that error usually means the reset link is no longer valid even if it looks recent.

To help you further, can you please share the email address or username you use to log in to Jotform? After that, I’ll guide you step by step so you can successfully reset your password.

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Im getting this error even when I try to reset password Password change request expired Password change request has expired. Please issue a change request again. IM not even attempting to reset my password

That message usually appears only when following a password reset link from email, so if you’re seeing it without trying to reset, I recommend: - Clearing your browser cache and cookies, then logging out and back in. - If you actually need to change your password, follow this guide and use a *fresh* reset link: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/ (don’t reuse an old email). Are you looking to speak with a human agent, or do you have a question about Jotform AI Agent?

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Hi there! One of our Support Team members will take it from here to follow up shortly.

Hi Christopher,

Can you clear your browser's cache and cookies? Then try using a different browser/device or the Incognito/Private mode of the browser when resetting the account password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

Im getting the same error rather I try to reset my password or not also on different browsers or different devices

Hi Christopher,

If I understood it correctly, you are receiving the link to reset your password, but it is redirecting you to a page showing that the link has expired? If so, most of the time, the reason for this is that it has been requested for a while. Can you make sure that when you request it, you reset it right away?

If that is what you are doing, can you send us a short screen recording of the steps you’re taking? It’ll help us pinpoint the issue. Loom, Google Drive, or Dropbox links all work fine. Also, can you capture the Console Log? Here's a guide on How to Get a Console Report from Most Common Browsers.

Once we know more about what’s going on, we can figure out the fix.