Form Submission: Stuck on Please Wait and Not Redirecting to Thank You Page

Hello,

The submissions hang on “Please wait…” never reaches the Thank You page or redirect for any user, even after switching to the default Thank You page and testing across different networks and browsers.

This is happening for the following links:

https://form.jotform.com/93284875042160

https://form.jotform.com/91365484040152

https://form.jotform.com/93354648680164

https://form.jotform.com/mbenzuly/trident-onboarding

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where submissions hang on "Please wait..." and never reach the Thank You page or redirect, even after switching to the default Thank You page and testing across different networks and browsers, here are some important points and steps to consider:

1. Check Thank You Page Settings: In the Form Builder, under the Settings tab, go to the Thank You Page tab. Ensure that the form is set either to show the default Thank You page or properly redirect to an external URL if you are using redirection.

2. Redirect Setup: If you want the form to redirect after submission, select Redirect to an external link after submission and enter the correct URL. This can help avoid the form hanging on the submission page.

3. Browser and Network: Since you already tested across different networks and browsers, also try clearing your browser cache and cookies, logging out and back into your Jotform account, or using a different device to rule out local issues.

4. Form Issues: Sometimes, custom scripts or widgets in the Thank You page can cause submission issues. Note that JavaScript cannot be used to modify or change the Thank You page in Jotform, so ensure no unsupported custom code is interfering.

If these steps do not resolve the issue, it may require further investigation on the form's backend or specific settings.

Give it a try and let us know how it goes.

We've tried all of these steps and the problem still exists.

Hi,

Since you have already tried the basic troubleshooting steps and the issue persists, here are some additional points to consider:

1. Clear Form Cache: Sometimes an old cache of your form may cause issues. You can clear your form's cache from your account settings to see if that resolves the problem.

2. Check for Network or Server Issues: Ensure your network connection is stable. Sometimes server disconnections due to inactivity or network problems can cause the submission to hang.

3. Verify Form Status: Make sure the form is enabled and not disabled or deleted. Disabled forms will not process submissions properly.

4. Test Using Different Jotform Domains: Depending on your location, you may need to use a different Jotform domain such as jotform.us, jotform.me, or others to access your form correctly.

5. Review Payment Integrations: If your form includes payment integrations, try removing and re-integrating them as they can sometimes cause submission issues.

If none of these solutions work, the issue might require deeper investigation on the backend.

Give it a try and let us know how it goes.

We are requiring a deeper investigation.

Hi,

One of our Support Team members will take it from here to follow up shortly.

Thank you

Hi mbenzuly,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you clear your browser's cache and cookies, then open the browser on a new browser session and send a test submission there? You can also try using a different browser or device or the Incognito/Private mode, and see if it works. I also suggest Clearing Your Form Caches to refresh the status of your forms. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.