E-Signature: Recipient's signing and initialing not showing as completed

recipient is signing and initialing document, but what i see tht has not been completed. recipient is signing and initialing document, but what i see tht has not been competed.  Document ID: 260985193231056 for Brabra Henderson

Hi Paulette,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where the recipient is signing and initialing the document but it does not show as completed, here are some important points to consider:

• Jotform Sign allows you to create signable documents that are legally binding and compliant.
• After the recipient signs and initials, the document should be marked as completed and available in the Sign Inbox.
• You can track the signing process and download the signed documents from the Sign Inbox in your Workspace.
• Make sure that the Sign Automation feature is enabled if you are using signature fields in your form. This ensures the signing process is properly tracked and completed.
• Check the Notification Preferences in the Sign Builder settings to receive alerts when documents are completed or signed.

If the document is still not showing as completed despite the recipient signing and initialing, it might be helpful to verify the form and document settings related to Jotform Sign automation and notifications.

Let me know if you need detailed steps on how to check these settings or track the signing process.

Give it a try and let us know how it goes.

Hi Paulette,

If the Jotform Sign form continues not completing despite the user signing it, please provide the link to the form and we can look into it further.

Thank you!

ye please give me detailed steps, i inserted initail boxes and signature boxes, but they are not there when i send to recipient.

can someone please call me at 410-245-6434?thank you.

Hi Paulette,

I tried looking up a document with that ID within your account, but I did not find one with that specific ID. Can you give me the direct link for the form?

Also, Jotform does not do phone support for non-enterprise customers. If you do want to upgrade to that plan you can learn more about it here. Otherwise, we am more than happy to help you out through messages here at the Jotform help center.