Need help getting into our jotform acct. John Motley Old Hickory Sheds Quote From

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    hickoryshedsnw
    Asked on April 9, 2026 at 2:56 PM

    Need help getting into our jotform acct. John Motley Old Hickory Sheds Quote From

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    Podo: Support Specialist
    Replied on April 9, 2026 at 2:56 PM

    Hi John,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    To help you get back into your Jotform account, we need to verify your ownership for security reasons. Please provide the following information that you used when signing up for your subscription:

    • The date you created the account
    • The number of forms and submissions in the account
    • The type of Credit Card used while upgrading the account
    • The last four digits of the Credit Card
    • The expiration date on the Credit Card
    • Amount of the last charge
    • Date of the last charge

    Once we hear back from you, we'll be able to move forward and help you get back into your account.

    Jotform logo Screenshot 10

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    hickoryshedsnw
    Replied on April 9, 2026 at 3:01 PM
    • The date you created the account Don't Know
    • The number of forms and submissions in the account Don't Know maybe 14
    • The type of Credit Card used while upgrading the account 1EB7AC1B-0046 our last invoice
    • The last four digits of the Credit Card
    • The expiration date on the Credit Card
    • Amount of the last charge $19.00
    • Date of the last charge April 1st 2026


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    Podo: Support Specialist
    Replied on April 9, 2026 at 3:01 PM

    Hi John,

    Thank you for providing the information. However, we still need the last four digits of the credit card and the expiration date on the credit card used while upgrading the account to verify your ownership.

    Please provide these details so we can proceed with helping you regain access to your Jotform account.

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    hickoryshedsnw
    Replied on April 9, 2026 at 3:05 PM

    Visa 7702

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    Podo: Support Specialist
    Replied on April 9, 2026 at 3:05 PM

    Hi John,

    Thank you for providing the last four digits of your Visa card (7702). Could you please also provide the expiration date of the credit card used while upgrading your account? This information is necessary to verify your ownership and help you regain access to your Jotform account.

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    hickoryshedsnw
    Replied on April 9, 2026 at 3:06 PM

    We do not use that card anymore so I don't have it is there some other way to do this?

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    Podo: Support Specialist
    Replied on April 9, 2026 at 3:06 PM

    Hi John,

    Since you no longer have access to the credit card used for upgrading your account, verifying ownership through that method is not possible. Unfortunately, for security reasons, providing the credit card details is essential to confirm account ownership and help regain access.

    I don't know this information and our support team will handle your request.

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    Mikhail JotForm Support
    Replied on April 9, 2026 at 3:45 PM

    Hi John,

    Can you send me the link to your Old Hickory Sheds Quote From so I can take a look for you?

    Once we hear back from you, we can get moving on a solution.

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