Over Quota Response

Hello!

I'm trying to send my order form to customers, but when they try to open it they're receiving an over quota message. I've deleted past order submissions from my inbox & my trash folders on Jotform. Is there any way you can help me out with this?

Hi Chelsey,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

When your customers see an "Over Quota" message, it usually means your account has reached one of its usage limits, such as submission limits, upload space, or form views.

Since you mentioned deleting past order submissions from your inbox and trash folders, here are some steps to help resolve the issue:

1. Clear your form caches: Go to your Workspace page, click on your account avatar at the top-right, select Settings, and then click the Clear Cache button next to Form Caches.
2. Check your account usage limits: In the same Settings area under Usage, verify if you have reached any monthly limits like submissions, payment submissions, upload space, or form views.
3. Free up space: If your upload space is full, delete and purge submissions with uploaded files from your Submission Table. Remember to also delete them from the Trash folder permanently.
4. Clear your browser cache: Sometimes clearing your browser cache and logging back into your account helps refresh your usage status.

If you are still below your limits but receiving the error, clearing the form cache as described usually resolves the issue.

For more details, you can refer to these guides on Understanding Your Account Usage and Limits and How to Free Up Space in Your Account's Upload Limit.

Give it a try and let us know how it goes.