Billing Issue: Stop Charges for Unused Agent Phone Numbers

Stop billing me for 10.66, you have billed me 4 times for 2 agent phone number that I do not use. Stop billing me.

Hi Brian_bwilson_bwilson542,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand that you have been billed four times for two agent phone numbers that you do not use, each charge being 10.66, and you want these charges stopped and a refund for the incorrect billing. We have escalated your request to our team so they can review the billing on your account, stop any incorrect recurring charges, and process a refund where applicable. Our team typically responds within 24–48 hours, and you will receive all updates and follow-ups directly in this ticket thread.

Let us know if you have any other questions.

Hi Brian,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hello there,

As requested, your AI Agent phone number has been cancelled.

Reach out again should you need further assistance.