Not able to access uploaded files from a jotform submission

Hello,

Upon notification of submission, staff@festivalvet.com is not able to open any attachments that are uploaded to these two forms:

https://form.jotform.com/vppmarketing/festival-pet-history-form

https://form.jotform.com/vppmarketing/festival-new-client-form

See the file upload feature in both forms here:

This is what they see when they try to access the uploaded files:

Can you please investigate why they would not be able to access files that are uploaded to the jotform submission?

Thank you

This usually happens when the account has “Require Log-in to View Uploaded Files” enabled, so anyone who clicks the attachment link must be logged into the Jotform account to open it.

To allow staff@festivalvet.com (and others) to open the uploaded files directly from the email:

• Go to your Workspace page and click your profile picture/avatar in the top-right corner.
• Click Settings to open your Account Settings page in a new tab.
• Go to the Security tab on the left.
• Click Send Verification Code, then copy the code sent to your account email.
• Enter the Verification Code to confirm the change.
• Under the Privacy section, uncheck the box for Require Log-in to View Uploaded Files.

Here’s the full guide with details: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

If that option is grayed out (for example, if your account is under HIPAA or certain verification requirements), it can’t be disabled, but you can still share submissions/files by inviting staff to your Tables/Inbox instead: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/

If you’d like, tell me which email your Jotform account uses and whether you see that checkbox available, and I can help you figure out the best way to give your team access.

we use marketing@vetpartners.com

Hi Allie,

Thanks for providing the email marketing@vetpartners.com used for your Jotform account.

Since the issue is that staff@festivalvet.com cannot open uploaded files from submissions, please check if the Require Log-in to View Uploaded Files option is enabled in your account settings for the marketing@vetpartners.com account.

Here’s how to check and disable it if enabled:

1. Go to your Workspace page and click your profile picture/avatar in the top-right corner.
2. Click Settings to open your Account Settings page.
3. Go to the Security tab on the left side.
4. Click Send Verification Code, then check your email for the code and enter it to confirm.
5. Under the Privacy section, uncheck the box for Require Log-in to View Uploaded Files.

If this option is grayed out or unavailable due to account restrictions (e.g., HIPAA), you can still share submissions and files by inviting your staff to your Tables/Inbox.

Let me know if you see the checkbox available or if you need further assistance with this.

Give it a try and let us know how it goes.