Conditions: Hide Page and Skip to Page Not Working Correctly with Multiple Conditions

Not sure if there is a more simpler way to do this.

We have a form that is 10 pages long however depending on the shift selected we only need it to show one page. Using the hide page and skip to page function when selecting the Shift 2 which should only show page 2 it only skips page 3 then shows all the other pages too. It was working originally until I added more conditions

Hi Brendan,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can manage your form pages to show or hide based on the shift selected by using conditional logic with the Skip To/Hide a Page feature. Let me show you how:

1. Go to Form Builder and click on Settings in the orange navigation bar at the top.
2. Select Conditions from the menu on the left side.
3. Click on Skip To/Hide a Page to create or add your condition.

Set your conditions so that when a specific shift is selected, it hides all other pages except the one you want to show. For example, if Shift 2 is selected, set conditions to hide pages 1 and 3 through 10 and skip to page 2.

Here are some visuals to guide you through the process:

Make sure your conditions do not conflict with each other, as adding more conditions can sometimes cause unexpected behavior like skipping only some pages or showing all pages.

Reach out again if there’s anything else we can help you with.

Hi Brendan,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can easily hide or skip pages based on the shift selected using conditional logic. Here's how to set it up properly:

1. Open Form Builder and click on Settings in the top orange navigation bar.
2. Select Conditions from the left menu.
3. Click on Skip To/Hide a Page to add a new condition.

For your case, create conditions that when Shift 2 is selected, it hides all pages except page 2 and skips directly to page 2. Make sure to include conditions to hide pages 1 and 3 through 10 explicitly.

Be cautious about overlapping or conflicting conditions, as adding multiple conditions can sometimes cause unexpected behavior like skipping only some pages or showing all pages.

Here are some visuals to guide you:

Try reviewing your conditions to ensure none conflict or overlap. If you continue to experience issues, please share a screenshot of your conditions for further assistance.

Give it a try and let us know how it goes.

none overflap - still not working

Hi Brendan,

If your conditions have no overlap but the form still skips only page 3 and then shows all other pages, it might be due to how the conditions are set or the order of execution.

Let me show you how to properly set up skipping and hiding pages with conditional logic to ensure it works as expected:

1. In Form Builder, click on Settings in the orange navigation bar at the top.
2. Select Conditions from the left menu.
3. Click on Skip To/Hide a Page to create your conditions.

Make sure you explicitly set conditions to hide all pages except the one you want to show for each shift selection. For example, for Shift 2, hide pages 1 and 3 through 10 and skip directly to page 2.

Here are some visuals and examples to guide you:

If the issue persists, consider reviewing each condition carefully or share screenshots of your conditions for further troubleshooting.

Reach out again if there’s anything else we can help you with.

I have shared screenshots

Hi Brendan,

Thank you for sharing the screenshots. Unfortunately, I cannot directly view images here. However, I can assist you by reviewing the setup steps and common issues to check:

1. Verify each condition explicitly hides all pages except the one needed for the selected shift.
2. Check the order of conditions as sometimes the sequence can affect how they execute.
3. Ensure no conflicting conditions are unintentionally overriding others.
4. Test each condition separately to isolate which condition might be causing the issue.

If you want, you can describe the conditions you have set or any specific details from the screenshots, and I can help you troubleshoot further.

Give it a try and let us know how it goes.

human

Hi Brendan,

One of our Support Team members will take it from here to follow up shortly.

Hi Brendan,

Are you working on the BA TRAINING form? I inspected your form, and there is a conflict between conditions. When you create multiple conditions to hide the same page, there will always be a conflict. Considering that users can select multiple shifts on the first page, I would suggest using a conditional state Is Not Equal To and setting your conditions like this.

Here is my cloned form with updated conditions. You are welcome to test it and clone it. This guide will show you how to clone it.

Let us know if you have any other questions.