Can't log in and your 'password reset' doesn't work

Hello,

I recently tried to log-in to my Jotform account and I was not able to because I have to reset my password after 90 days (which is a bit ridiculous and annoying - why am I constantly having to make new passwords every time I log in to new apps? - it defeats the purpose of having a password). Then, when I go to reset my password, I get an error message saying the link sent to renew my password has expired (see below). It should not be expired because I used it within a minute of getting the email. If you guys are going to make people change their passwords every time they log in, than please make sure the process works. Please advise on what I should do. Thank you.

I’m sorry you’re running into that, I know that’s really frustrating.

To help you with the expired reset link and get your login working again, I first need to locate your account.

Could you please tell me either:

• The email address you use for Jotform, or
• Your Jotform username?

Once I have that, I can guide you step by step on what to do next so you can access your account again.

kjensen@versetherapeutics.com

Hi,

To continue, please enter an email address that is linked to your Jotform account.

Let us know if you have any other questions.

Jesus, that is what I just did, did you see the text above

Hi,

I understand the frustration; the system needs you to type your actual account email address again here so it can be captured properly, not just refer to “the text above.” Please reply with the exact email address that is linked to your Jotform account so we can proceed.

Let us know if you have any other questions.

kjensen@versetherapeutics.com

Hi,

i understand you have an issue with your account. let me troubleshoot the issue with a few questions. if you want to end troubleshooting process, you can click on the i have another question button. let's start! first, can you share with me what it is about?

Let us know if you have any other questions.

Unable to login account

Hi,

Are you able to access your email? Please answer with a single choice.

Let us know if you have any other questions.

YES

Hi,

share with us which login method you are using? if you use login with third parties such as google, microsoft, apple, etc., select login with third parties, or if you are using email and password, select email & password to proceed.

Let us know if you have any other questions.

Email & password

Hi,

Could you please tell me what kind of error message you see when you try to log in? If you want to end the process, click i have another question button.

Let us know if you have any other questions.

An error occured

Hi,

I have flushed your login attempts. You can try again after 5 minutes. Please note that you may need to clear your browser caches. - Google Chrome - Microsoft Edge - Mozilla Firefox - Safari Also, please note that multiple login is not allowed for standard Jotform accounts. For multiple users feature, you can check out Jotform Enterprise.

Reach out again if you need any other help.