Email Notifications: Not Receiving Jotform Submissions

Hi Team,

I am having trouble receiving my JotForm submissions by email. They are also not in my junk mail.

I have been in touch with our hosting company and there are no errors with the performance of our email sending and receiving.

is there something more that needs to be adjusted on the back end of our JotForm system setup? I've been using JotForm for more than 10 years without this issue.

Let me know your thoughts

I’m sorry you’re running into that, especially after so many years of things working smoothly.

To properly check what’s going on with your email notifications on our side, I’ll need to confirm the exact email address where you’re expecting to receive the submissions — could you please share that email here? Once I have it, I can guide you on the next steps to get your notifications working again.

info@thecupcakelady.com.au

I’ve made a few changes to help resolve the problem. Your email address was previously on the block list but has now been removed. According to our logs, the emails were successfully sent. Please check your spam or junk folder. To avoid future issues, consider whitelisting Jotform's sender email or domain. Also, ensure your form's email fields and conditions are set up correctly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help