Form Submission: Request failed error when submitting the form

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The error message you are seeing, "Request failed. Please try again.", along with the possible causes listed in the image—such as excessive site load, server maintenance, or network problems—indicates that the form submission is being interrupted due to connectivity or server availability issues.

Here’s how to troubleshoot this issue:

1. Check your internet connection to ensure it is stable and strong, as network problems can cause submission failures.
2. Try again later if the site is experiencing excessive load or undergoing maintenance, as these conditions are usually temporary.
3. Clear your form cache to resolve any caching issues that might interfere with form submission. You can find instructions on how to clear your form cache in Jotform's help resources.

If these steps do not resolve the issue, it might be related to server-side problems or temporary outages that Jotform is managing.

Give it a try and let us know how it goes.

Hi,
The problem has not been resolved.
Still getting the same error message
[cid:image002.png@01DCCB35.F7A8EAE0]
Thanks
Carmen Garcia | Manufacturing and Clinical Manager
Prosthetist/Orthotist - MAOPA, CPO
[id:8B4B1714-1FAD-40C8-B6F0-E0284D3B73CC]<http: />
Massons Healthcare
Ph +61 3 9898 0011 | Fax +61 3 9898 3113
Unit 15/111 Lewis Rd, Knoxfield, VIC, 3180, Australia
www.massonshealthcare.com.au<http: />
...

Hi mattfeng,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Can you give us permission to do a test submission on your form?

When we hear back from you, we’ll be ready to move forward.

Yes you have permission to do a test submission.
We have been through this last week and I received an email to say it was resolved but it has not been resolved.
It’s quite important to us to get this issue resolved ASAP please 😊
Thanks
Carmen Garcia | Manufacturing and Clinical Manager
Prosthetist/Orthotist – MAOPA, CPO
[id:8B4B1714-1FAD-40C8-B6F0-E0284D3B73CC]<http: />
Massons Healthcare
Ph +61 3 9898 0011 | Fax +61 3 9898 3113
Unit 15/111 Lewis Rd, Knoxfield, VIC, 3180, Australia
www.massonshealthcare.com.au<http: />
...

Hi mattfeng,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Thanks – this was apparently done on Friday but not resolved and just ‘closed’
Thanks
Carmen Garcia | Manufacturing and Clinical Manager
Prosthetist/Orthotist – MAOPA, CPO
[id:8B4B1714-1FAD-40C8-B6F0-E0284D3B73CC]<http: />
Massons Healthcare
Ph +61 3 9898 0011 | Fax +61 3 9898 3113
Unit 15/111 Lewis Rd, Knoxfield, VIC, 3180, Australia
www.massonshealthcare.com.au<http: />
...

Hi, could I please get an update on this. It has been out of action for 5 days now and is affecting our customers.
[cid:image001.png@01DCCC0F.892A0380]
Thanks
Carmen Garcia | Manufacturing and Clinical Manager
Prosthetist/Orthotist – MAOPA, CPO
[id:8B4B1714-1FAD-40C8-B6F0-E0284D3B73CC]<http: />
Massons Healthcare
Ph +61 3 9898 0011 | Fax +61 3 9898 3113
Unit 15/111 Lewis Rd, Knoxfield, VIC, 3180, Australia
www.massonshealthcare.com.au<http: />
...

Hi mattfeng,

Thanks for bearing with us. Our Developers are still working on this, and we’ll keep you posted on any progress.