My sign Form is not saving changes

Changes to my sign form are not saving.

Hi AmSAT,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like you're having trouble with changes not saving on your sign form. Let me show you how to edit an existing Sign Template and save changes properly:

1. In Sign Builder, click on the Edit icon at the right corner of the page.
2. Click on the field you want to edit and then click on the Gear icon.
3. Make the desired changes in the menu on the right side of the page.
4. Once you finish editing, click on the Save and Exit button at the top-right corner of the page to save your changes.

Make sure you click the Save and Exit button after making changes to ensure they are saved properly.

Reach out again if you have any other questions.

When I click Save and Exit I get an error that says my changes could not be saved.

Hi AmSAT,

When you receive an error saying your changes could not be saved after clicking Save and Exit in Sign Builder, here are some steps you can try to resolve the issue:

1. Check your internet connection to ensure it is stable and working properly.
2. Clear your browser cache and cookies, then reload the Sign Builder and try saving again.
3. Try using a different browser or open the Sign Builder in an incognito/private browsing window to see if the issue persists.
4. Make sure you have the latest version of your browser installed for compatibility.
5. Check if there are any browser extensions or ad blockers that might interfere with the saving process and temporarily disable them.

If the problem continues, it might be related to a temporary server or account issue. In that case, please let us know, and we can assist you further.

Give it a try and let us know how it goes.

I have tried all of that and it is still not saving.

Hi AmSAT,

One of our Support Team members will take it from here to follow up shortly.

Hi AmSAT,

Can you share with us a screenshot of your Browser's Console Log while the error is showing so we can check on it? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.