Account Access: Locked Out and Unable to Log In

Account is locked, it says to contact support. Cannot log in to my account using my password, please advise

Hi,

To continue, please enter an email address that is linked to your Jotform account.

Let us know if you have any other questions.

Hi,

I understand you have an issue with your account. Let me troubleshoot the issue with a few questions. If you want to end troubleshooting process, you can click on the I have another question button. Let us start. First, can you share with me what it is about?

Let us know if you have any other questions.

Hi,

Are you able to access your email?

Let us know if you have any other questions.

Hi,

share with us which login method you are using? if you use login with third parties such as google, microsoft, apple, etc., select login with third parties, or if you are using email and password, select email & password to proceed.

Let us know if you have any other questions.

Hi,

Could you please tell me what kind of error message you see when you try to log in? If you want to end the process, click i have another question button.

Let us know if you have any other questions.

Hi,

We have flushed your login attempts. Please try logging in again after 5 minutes; if the issue is not resolved, you can continue replying to this thread and a supporter will be assigned to assist you.

Let us know if you have any other questions.

still not working

Hi,

One of our Support Team members will take it from here to follow up shortly.

Hi N Barkhordar,

I've gone ahead and unlocked your account. Can you try logging in again? If you still can't log in, you can try resetting your password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.