Unable to Access Account: Account Email Change Request Denied

My request to change my email was denied, I am paying for this service and cannot access it. I no longer have that email address. If it is not going to be changed then you need to cancel my account and delete it, I am not going to pay for a service that I cannot use.

Alicia Shields

Hi Alicia,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account recovery request. We’ll get back to you as soon as we get an update from them.

Hi Alicia,

I just heard back from the relevant team. Your request was denied because the information provided in the subscription details didn’t match our records, such as the card information. You can fill out the Account Recovery form again with the correct details, and we will review it for approval.

Reach out again if there’s anything else we can help you with.

The problem is I don’t remember which card I used and I don’t have access to the account to look up my details. I need someone to assist. This is ridiculous.
Alicia Shields
“Nunquam non paratus”
Sent from [Proton Mail](https://proton.me/mail/home) for iOS.
...

Hi Alicia,

You'll have to check your bank records or email notifications and see if you can retrieve the billing information that was used on the account. Unfortunately, this is the only way you can recover your account, so we suggest that you find the correct information and provide it on the Account Recovery form.

Keep us updated and let us know if you need any more help.

Cancel my account immediately.
Alicia Shields
“Nunquam non paratus”
Sent from [Proton Mail](https://proton.me/mail/home) for iOS.
...

Hi Alicia,

For security reasons, we’re unable to cancel or delete accounts directly from Support without proper account verifications. Account actions can only be processed once ownership is verified through the Account Recovery form. Resubmit the form with the correct billing details from your bank or payment records so we can assist further.

Try that and reach out again if you need more help.