Form Disabled Message: Customization options for layout, images, buttons, and HTML

I would like a feature that allows full customization of the disabled form page, similar to the Thank You Page editor. This should include options for layout, images, buttons, and custom HTML so that when a form is disabled or expired, visitors see a branded and personalized message instead of a plain text warning. This enhancement would improve user experience and maintain consistent branding across all form states.

Hi Kerry,

Currently, Jotform allows you to customize the Thank You Page with options for layout, images, buttons, and custom HTML, but this customization is specifically for the page that appears after form submission.

Regarding the disabled or expired form page, Jotform provides options to disable a form conditionally with settings for expiration date or submission limits, and you can set a warning message that visitors see when the form is disabled. However, full customization of the disabled form page similar to the Thank You Page editor—such as adding images, buttons, custom HTML, or layout changes—is not available at this time.

This means the message shown when a form is disabled or expired is currently limited to a plain text warning message, without the ability to fully brand or personalize it with layout or multimedia elements.

Your suggestion for a feature that allows full customization of the disabled form page to maintain consistent branding and improve user experience is valuable feedback. While this feature is not currently supported, I will make sure your request is noted for consideration by the relevant team.

Let us know if you have any other questions or need assistance with anything else.

Hi Kerry,

Thank you for reaching out to Jotform Support. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.