Delayed email automation sending despite correct scheduled time and timezone

Hello Jotform Support Team,

We would like to report an issue with one of our email reminder automations for this form:

Form Title: How to Close Your Growth Gap and Lead Better in 2026' with Susi Vereecken

Form ID: 260949278050059

Form URL: https://form.jotform.com/maxwellleadershipph/LEADiscover-with-Susi

Issue encountered

We scheduled our reminder emails as follows:

• 6 Hrs Webinar Reminder Email – scheduled for April 8, 2026 at 2:00 PM
• 60 Minutes Before Reminder – scheduled for April 8, 2026 at 7:00 PM
• Zoom Open – scheduled for April 8, 2026 at 8:00 PM

However, the 6-hour reminder email did not send at 2:00 PM as scheduled. Based on our Gmail send records, emails started going out much later, around 4:09 PM onward, and appeared to be released in batches over time instead of sending at the scheduled hour.

What we already checked

• The account timezone is correctly set to Asia/Manila
• The automation schedule in Jotform showed the correct intended send time of 2:00 PM
• The issue does not appear to be caused by the timezone display setting

Concern

This created confusion for registrants and for our internal team because the reminder was expected to go out exactly at 2:00 PM, but actual delivery only began around 4:00 PM+.

We need help confirming

1. Why the automation sent late even though the scheduled time was correctly set
2. Whether this was due to queue delay, automation processing delay, or another system issue
3. Whether editing/updating the automation close to send time may have affected the scheduled release
4. How we can prevent this from happening again for future live webinar reminders

This is a time-sensitive use case since we rely on reminder accuracy for live events. We would appreciate your help in reviewing the automation logs for this form and clarifying what caused the delayed sending.

Thank you.

Hi Maxwell,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with the delayed sending of the 6-hour webinar reminder email, here is some relevant information about Jotform's reminder email automation:

How Reminder Emails Work in Jotform:

• Reminder Emails allow you to schedule emails to notify people to fill out and submit your form on time.
• You can set the schedule including repeats, send date, send time, and timezone based on your account settings.
• The scheduled time and timezone are used to trigger the sending of the reminder emails.

Possible Reasons for Delay in Sending:

• Queue delay or automation processing delay in the system can cause emails to be sent later than the scheduled time.
• Editing or updating the automation close to the send time might affect the scheduled release time.
• Emails may be sent in batches rather than all at once, which can cause staggered delivery times.

What You Can Check and Do:

• Ensure your account timezone is correctly set (which you have already confirmed as Asia/Manila).
• Verify the automation schedule in Jotform shows the correct intended send time.
• Check email logs in your account settings to review the sending times and any system notes.
• Consider avoiding last-minute edits to the automation close to the scheduled send time to prevent delays.

Unfortunately, detailed automation logs and exact causes of delays are not directly accessible through user settings, so pinpointing the exact system issue may require internal review.

For preventing such delays in future live webinar reminders, it is recommended to set up the automation well in advance and avoid last-minute changes. Also, monitor email logs to confirm the sending times.

If you need detailed investigation or confirmation of system delays, our support team may need to review the automation logs internally.

Give it a try and let us know how it goes.