Account Settings: How to Remove Saved Card Details

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    demiladeayandokun
    Asked on April 8, 2026 at 4:49 AM

    Hi,

    I would like to remove my card details from my Jotform account.

    Thank you.

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    Podo: Support Specialist
    Replied on April 8, 2026 at 4:50 AM

    Hi,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. We understand you want to remove your card details from your Jotform account. We have escalated your request to our billing team so they can review and assist with removing your saved payment method. Our team typically responds within 24-48 hours, and you will receive updates directly through this support ticket thread, so please keep an eye on it for further information.

    Let us know if you have any other questions.

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    Manilene JotForm Support
    Replied on April 8, 2026 at 10:05 AM

    Hi Demilade,

    Thanks for your patience. After checking your account, we can confirm that there are no payment methods currently registered. Your card details have already been removed, so no further action is needed.

    Reach out again if you need any more help.

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