Payment Form: Issue Uploading Payment Form

Hi Clive,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From the screenshot you provided, it looks like you are encountering an error message when trying to upload a proof of payment image through a form or chat interface. The error states: "Sorry, something went wrong. Please try again later. (E425). Cannot destructure property 'action' of 'undefined' as it is undefined." This indicates a technical issue with the upload functionality.

Let me help you with that:

1. Check your internet connection to ensure it is stable.
2. Try refreshing the page or restarting the app and attempt the upload again.
3. Clear your browser or app cache to remove any corrupted temporary data that might be causing the issue.
4. Ensure the file you are uploading meets the required format and size limits specified by the form.
5. If the issue persists, it may be related to the form or system backend, and you might want to try uploading the image through a different device or browser.

If none of these steps resolve the issue, please provide more details about the form or platform you are using for the upload, so I can assist you further.

Give it a try and let us know how it goes.

Hello forum+37264091@jotform.com,
Thank you for contacting Somali Telecoms Support. Your request has
been received and is currently being reviewed by our support team.
📨 Ticket ID: #{620  
⏱️ Estimated response time: Within 24 business hours
You can also chat to us live on the following
link https://www.somali-telecoms.co.za/live-chat
We appreciate your patience and will get back to you as soon as
possible.
Best regards,  
Somali Telecoms Support Team  
support@somali-telecoms.co.za
...

Hello forum+37264091@jotform.com,
Thank you for contacting Somali Telecoms Support. Your request has
been received and is currently being reviewed by our support team.
📨 Ticket ID: #{637  
⏱️ Estimated response time: Within 24 business hours
You can also chat to us live on the following
link https://www.somali-telecoms.co.za/live-chat
We appreciate your patience and will get back to you as soon as
possible.
Best regards,  
Somali Telecoms Support Team  
support@somali-telecoms.co.za
...