Syncing Issue with Order Number and Phone Number in Jotform AI Chatbot

I am reaching out regarding a critical issue we are facing with the Jotform AI chatbot. The chatbot is currently not syncing customer order numbers or phone numbers correctly. This has led to repeated complaints from our customers, as they are unable to get proper support or track their orders efficiently.

This issue is directly impacting customer satisfaction and our ability to provide timely assistance. Could you please investigate this matter urgently and provide a fix or workaround? Ensuring accurate syncing of these fields is essential for smooth operations and maintaining trust with our customers.

Hi Riyan,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the syncing issue with customer order numbers and phone numbers in the Jotform AI chatbot, I don't have a direct fix or workaround available in the knowledge base at the moment.

I don't know this information and our support team will handle your request.

Hi riyanluxiwood,

In order to provide you with the most effective suggestions for your AI agent, we'd like to clone it along with its knowledge base. That'll allow us to mirror your unique environment and find the best solution for you. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. Once the issue is resolved, the cloned AI agent and all its data will be deleted.

Would you agree to give us permission to go ahead with this? If you have any questions or concerns, we’ll happily answer them for you.

As soon as we hear back from you, we can move forward with a solution.