Saved draft is throwing a Request Timeout error

However I cant submit this form it shows below timeout message. Can you please check is it because of the attachments?

IMG Internal Audit

Hi June,

The request timeout error you're encountering when trying to submit your draft, this issue can sometimes be related to network-related factors. Here’s how to troubleshoot and potentially resolve this:

1. Check your internet connection: Ensure you have a stable and strong internet connection while submitting the form.
2. Clear form cache: Sometimes, an old cache of your form can cause submission issues. You can clear your form cache by following the guide on How to clear your form cache in Jotform.

Give it a try and let us know how it goes.

Hi June,

In addition to my reply earlier, I've gone ahead and cleared your form cache instead. Can you check if the issue still persists? Make sure you have a stable internet connection when submitting the draft. If the issue persists, you can check with another browser to see if it helps.

Let us know if you have any other questions.

Hi Lorenz，

I tried again using Edge, it's the same error. I also tried the Google Chrome and it just frozen at the page for more than 10 mins please see below.

And end up with popping up the same error in Chrome.

Hi June,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Did you upload multiple images with large file sizes and make sure they are completely uploaded before clicking the Submit button? Can you provide us with a screenshot of the Console Log so we can check it from the backend? We have this guide on How to Get a Console Report from Most Common Browsers.

Once you get back to us, we can take the next step toward solving this.

Hi Jeric,

Please see below.

Hi June,

Since we can't replicate the issue, I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hi Jeric,

While your developers are working on it, can you please submit the form for me since no issue from your side? As we need this report urgently.

Cheers,

June

Hi June,

We don't have access to the draft to submit on your behalf. As for the issue, the team’s still working on it. I’ve asked them to keep me posted so I can update you right away.

Hi Is there any update on this please? The team is still waiting for this and we really need to submit the audit report asap. Thanks.

Hi June,

I know you’ve been waiting a while, and we really appreciate your patience. Our Developers are still making progress behind the scenes. We’ll be back in touch as soon as we have an update.

Hi there,

The stuck submission has been automatically submitted automatically yesterday. I guess your developers have done something to it. Can you please give me any update? To avoid any timeout error again, we would like to know what's the limitation for one submission, is there anyway we can trigger alert prior to the error so we can always amend the submission. Thanks.

Hi June,

That is great news. Although we haven't received any update from the developers yet, thanks for confirming that it is already fixed. We don't have any option available to trigger an alert before the error. This ticket will remain open until we hear back from the developers. We’ll let you know as soon as the team gives us an update.