Form Editing: Changes not reflecting in preview after updating field labels

I changed the wording on my form from Pin # of booking to Booking # and Pin # on Booking. It is changing on the form, but not on the preview. I have logged out twice and tried to go back in fresh. AI help said it could be a glitch. This is very close to the top of the form.

Hi Crystal,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like the wording change you made on your form is updating in the form builder but not showing in the preview, which can sometimes happen due to caching or temporary sync issues.

Let me help you with that:

1. Clear your browser cache or try opening the preview in a different browser or incognito/private mode to ensure no cached version is being shown.
2. Check if you are previewing the correct version of the form by using the Preview button inside the Form Builder after saving your changes.
3. Try duplicating the form and preview the duplicate to see if the changes reflect there, which can help identify if the issue is specific to the form instance.

If the issue persists, it might be a temporary sync issue on the platform side. Refreshing the page after saving changes or waiting a few minutes before previewing again can sometimes resolve this.

Give it a try and let us know how it goes.

I have done all of this!

Hi Crystal,

Although clearing your browser cache is helpful, sometimes the form cache in your Jotform account also needs to be cleared manually to resolve issues like loading slowly, not updating properly, or showing outdated information.

Let me show you how to clear your form cache:

1. Go to your Workspace page and click on your Avatar/Profile Image icon.
2. In the dropdown menu, click on Settings.
3. In the Settings menu, click on Clear Cache. This will clear your form cache.

Give it a try and let us know if you need any other help.