Sporadic Issues with Form

For the form listed below, we are seeing sporadic issues where some people would get the form emailed to them via contact@diverselogistics.com in real-time. However others might never get the form or they get that email days later. In the screenshot attached, the customer noted they submitted a form 2 weeks ago but I cannot see any prior submission by this person by way of their name, email or phone number. The question here is if there has been any sporadic issues on your side that are documented. This is the only thing I can think that is going on. Thanks in advance for any help.

I haven’t seen any documented, ongoing Jotform-wide issues that would selectively delay or drop only some email notifications, so we’ll want to narrow this down to your specific setup.

To investigate properly (check email logs, bounce status, and delivery path), I’ll need the exact recipient email address where these notifications should be arriving — could you please confirm the email address you’re using for the form’s notification (for example, is it contact@diverselogistics.com or another one)?

yes

Hi Diverse,

Thanks for confirming the email address as contact@diverselogistics.com. Since there are no known widespread issues on our side causing sporadic email delays or missing notifications, the next step is to check your form's notification settings and email logs.

Let me walk you through some steps to troubleshoot this:

1. Check your form's email notification settings: Ensure that the notification email is correctly set to contact@diverselogistics.com without any typos.
2. Review your email spam or junk folders: Sometimes emails may be filtered by the recipient's email provider.
3. Check your email server or provider logs: Look for any bounced or delayed emails from Jotform's sending servers.
4. Consider using SMTP integration: To improve email delivery reliability, you can set up SMTP for your form's notification emails.

If you continue to experience issues, please provide any specific submission IDs or timestamps where notifications were missed or delayed, so we can investigate further.

Give it a try and let us know how it goes.