Emails failing starting at 12:54 today. What's going on?

Hi April,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the email delivery failures starting at 12:54 on April 7, 2026, as shown in your activity log, here are some key points and troubleshooting steps to consider:

• Check the Email Notification Recipients: Ensure the recipient email addresses are entered correctly in your form's email notification settings.
• Check Spam or Junk Folders: Sometimes emails may be marked as spam. Make sure to check and mark Jotform emails as "not spam" if found.
• Check if Emails are on the Bounce List: Jotform stops sending emails to addresses on the bounce list. You can check and remove your email addresses from the bounce list in your Account Settings.
• Whitelist Jotform IP Addresses and Domains: To improve email deliverability, add Jotform's IP addresses and sender domains to your email provider's whitelist.
• Review Email Logs: You can view detailed email logs in your Account History to see the status and details of sent emails.
• Sender Email Settings: In your form's email settings, ensure the Sender Email is properly set. You may also consider setting up a custom SMTP sender email if you continue to experience issues.

These steps are designed to help identify and resolve common causes of email delivery failures in Jotform.

Give it a try and let us know how it goes.

I'd like for a human agent to respond to this, please.

I'd like for a human agent to respond to this, please.

Hi April,

One of our Support Team members will take it from here to follow up shortly.

Update: they all appear to be sent now. But I would like to know why this happened. Thank you!

Hi April,

I'm glad the emails got sent out! Can you share your form link with me so we can take a closer look at why this potentially occurred? Thank you!