Security Verification: Email code delivery delay exceeds expiration time

I am trying to change part of the security in Jotform. It is asking for a verification code which i ask it to send to my email. it does however it takes 11 munuites to get it. The security request only gives me 5 min to enter the code. 

Hi Highland,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The delay you are experiencing with the verification code email taking 11 minutes while the security request only allows 5 minutes to enter the code is unusual. Typically, the verification code is sent promptly to your email to complete the security verification process.

This delay could be caused by email delivery issues outside of Jotform's control, such as your email provider's processing time or spam filtering. Unfortunately, the 5-minute expiration time for the verification code is fixed for security reasons and cannot be extended.

To help mitigate this issue, you might want to check your email spam or junk folder to ensure the verification email isn't being delayed or filtered there. Also, verifying that your email provider is not delaying incoming emails from Jotform could help.

If the delay persists, you may need to request the verification code again closer to when you plan to enter it to avoid expiration.

Let us know if you need further assistance with this.

Give it a try and let us know how it goes.