Account Email Change: Email Address Already Associated with Deleted Account

“I’m trying to change my account email to thevaultssuites@gmail.com but I get ‘email already has an account’; that old account was deleted over a week ago, please fully purge or release that email so I can use it on my current account.”

Hi thevaultssuites2,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with changing your account email to thevaultssuites@gmail.com, the reason you are seeing the message "email already has an account" is because Jotform does not allow the same email address to be used across multiple accounts. Even if the old account was deleted, the email address may still be reserved or not fully released yet.

Here’s how to change your account email address properly:

1. Go to your Workspace page and click on your Profile Picture/Avatar on the top-right side of the screen.
2. Click on your name to open your Account Page in a new browser tab.
3. Click Edit next to your current email address.
4. Enter your new email address and click Save.

If your account has the "Require Verification to Change Email" enabled, you will need to verify the change via authentication codes sent to your current and new email addresses.

Unfortunately, if the old account with that email was deleted recently, the email address might not be immediately reusable. It can take some time for the system to fully purge or release the email address from the deleted account.

If you continue to experience this issue, please let us know, and we will assist you further.

Give it a try and let us know how it goes.

I already tried to do that several times. Is there anyway you can delete it on the back end or show me how to create a support ticket

Hi thevaultssuites2,

I understand you've tried changing your email several times and are still encountering the issue. Unfortunately, I cannot delete or release the email address from the backend directly.

However, I can guide you on how to create a support ticket so our support team can assist you further with this issue.

Let me show you how to create a support ticket:

1. Go to the Jotform Support page while logged into your account.
2. Click on the 'Submit a Request' or 'Contact Support' button usually found at the top or bottom of the support page.
3. Fill out the form with your details and describe your issue clearly, including that you want to release the email address from the deleted account.
4. Submit the request and wait for a response from our support team.

If you want, you can continue to describe your issue here, and I will do my best to assist you further.

Give it a try and let us know how it goes.

Hi thevaultssuites2,

Keep in mind that it takes up to 30 days for deleted accounts to be fully purged from our system. During this period, the email address associated with the deleted account remains reserved and cannot be used on another account. If you want to free up the email address immediately, we can reactivate the deleted account for you.

Once reactivated, you can log in and change the email address to a different one that you will not use later. After that, you will be able to use the freed-up email address on your current account.

Let us know if you wish to proceed.

Yes how do I reactivate the deleted account ?

Hi thevaultssuites2,

I've gone ahead and reactivated your account. Log in to the account and change its email address to something else to free up thevaultssuites@gmail.com. After that, you can log in to your current account and update the email address to thevaultssuites@gmail.com.

Let us know if there's anything else we can help you with.