Form Builder: Unable to edit the form

The past 3 days, I have been unable to edit my forms or upload any new photos. When I use the web version through my laptop, I get the attached message. I have tried starting a brand new form, logging in and out multiple times, updating my Chrome browser.

When attempting to edit through the app on my phone, The "Settings" cog appears then disappears too quickly for me to even click to edit the different products on the form.

Please advise how I I can fix this issue.

Thank you!

Hi Jo,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems you are experiencing issues editing your forms and uploading photos both on the web and mobile app, with error messages like "Oops! Something went wrong and We couldn't save your changes. Reload Page" and the Settings cog appearing then disappearing quickly.

Let me help you with that:

1. Clear your browser cache and cookies on your laptop, then log in again and try editing your form.
2. Try using a different browser or internet connection to see if the issue persists.
3. On the Jotform Mobile App, make sure you are logged in properly. To edit a form, open the app, tap the Workspace dropdown on the top-left, select Forms, then tap the form and click Edit to open Form Builder.
4. If the Settings cog disappears quickly, try restarting the app or reinstalling it to ensure you have the latest version.
5. If possible, take a screenshot of the error or issue you see on both web and app. You can upload it here to help us understand better.

If these steps don't resolve the issue, please share more details or screenshots of what happens, so we can assist you further.

Give it a try and let us know how it goes.

Hi Jo,

Thanks for using Jotform. We cloned and tested your form but couldn’t replicate the issue on our end. To investigate further, we’d like temporary access to your account so we can better identify the problem.

Please rest assured that your data will be handled securely and used only for troubleshooting, in accordance with our strict privacy and security policies. Would you agree to give us permission to go ahead with this? If you have any questions or concerns, we’ll happily answer them for you.

As soon as we hear back from you, we can move forward with a solution.