Form Quota Reset

Hi there, can you please reset the submission limit for my forms? This issue happens all the time, whenever I try to reset it myself, it still doesn’t work, even after clearing my cache and deleting submissions or forms from the trash.

I’d really appreciate it if you could just reset it on your end for me. Thanks so much!

Best,

Frances

Hi Frances,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account has reached its upload limits on the Free Plan, which is why your submission limit reset attempts are not working. To resolve this, you can free up space by deleting and purging submissions that contain uploaded files.

Let me walk you through how to delete and purge submissions:

1. Open your Jotform Submission Table and select the submissions that have uploaded files.
2. Click on Delete in the upper-right corner and confirm by clicking Move to Trash.
3. Go to the Trashed Entries by clicking the three dots icon in the submission table and selecting Trashed Entries.
4. Select all trashed submissions or choose specific ones, then click Delete Forever and confirm the deletion.

This process will free up your upload space and allow new submissions.

Additionally, if you want to avoid this issue in the future, consider upgrading your Jotform plan. Upgrading increases your storage and submission limits, removes branding, and unlocks more features. You can upgrade anytime from the Pricing Page.

Give it a try and let us know how it goes.