Verification codes are sent to Google instead of Microsoft Outlook causing a loop

I am experiencing an issue where verification codes are being sent to my Google account instead of my Microsoft Outlook account. This is causing a problem because I cannot proceed with deactivating my account until I enter the verification code, but since the code goes to the wrong email, I am stuck in a loop. I have already tried adding the code as required, but the loop persists and no progress is made. I have spent many hours trying to resolve this without success. I need a live chat with someone who can fix this issue because I do not want to create another request. I have also mentioned that the chats keep closing while I wait, which is frustrating.

Hi Tamara,

Thank you for contacting Jotform Support. In this situation, the best next step is to use the Recover Your Jotform Account option shown below, which walks you through regaining access and updating your account details.

I have some questions regarding your situation so that we can best help you.

• Are you currently able to log in to the Jotform account at all?
• Do you still have access to any trusted device where you’re already logged in?
• Recover Your Jotform Account

Let us know if you are able to recover your account, and if not what questions you have.