Unable to change email for form transfer due to verification code sent to inaccessible email

I am trying to transfer forms from one account to another, but the verification code required for this process is being sent to an email account that I no longer have access to. Because of this, I cannot change the email associated with the account. I want to resolve this issue so I can successfully transfer my forms. I have not been able to bypass the verification step since the code is sent to the inaccessible email.

My email is not accessable.

Inaccessible email: decipher@thelastbest.com

Please use my backup email: cdougherty@thelastbest.com

Hi Cherry,

Thanks for reaching out to Jotform Support. If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

Reach out again if you have any other questions.