Attach files in email won't open

We have several forms that are sent to folks on staff as emails. Those email forms have the "Attach files uploaded through your form to this email" and "Send File Uploads as Attachments". These folks used to be able to receive that email & any uploads/attachments included in the form could be clicked on & those attached items received. It's asking them to log in to view which they haven't had to do before - the attachments would just open. These are individuals who don't otherwise have Jotform accounts as they're not the account holder. This was never an issue until today and it's happening with 2 different forms so far. Can you advise?

This usually happens when the account setting “Require Log-in to View Uploaded Files” is enabled, which forces anyone opening file links or attachments to sign in.

To allow your staff (without Jotform accounts) to open uploads directly from emails, you’ll need to turn that off in the main account:

• Go to your Workspace page and click your profile picture/avatar in the top-right.
• Click Settings to open your Account Settings page.
• Go to the Security tab on the left.
• In the Verification prompt, click Send Verification Code.
• Copy the verification code sent to your account email.
• Enter the code to verify (and click Verify if prompted).
• Under the Privacy section, uncheck Require Log-in to View Uploaded Files.

You can also review this guide for details: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/.

If that option is grayed out (for example, due to HIPAA or required security/KYC settings), it can’t be disabled, but you can still share submissions/files by inviting people to your Tables/Inbox instead. If you’d like, tell me whether your account is HIPAA-enabled or if you see that option grayed out, and I can suggest the best workaround for your setup.