Duplicate Submissions Triggering Multiple Zapier Runs from JotForm

Here is a Loom https://www.loom.com/share/e752770aa03f4cc9aa1ec026b424016a.

Description:

We are experiencing a critical issue where a single JotForm submission is triggering multiple times in Zapier (ranging from 3 to 19 duplicate triggers per submission).

Workflow:

JotForm → Zapier → SharePoint (folder creation & file upload) + Canopy (client creation)

Issue Details:

• One form submission results in multiple Zapier triggers with identical submission IDs and data.
• This causes:
• Duplicate SharePoint folders and file corruption
• Multiple duplicate records in Canopy
• Issue has been ongoing for ~2 weeks
• Occurs across at least 3 forms
• Zapier team has confirmed:
• No API issues
• No webhook issues
• No duplication on their end
• Not triggering multiple times inside Zapier, it's triggering in jotform

Example:

A single submission triggered Zapier up to 19 times for the same user.

Troubleshooting Done:

• Ran multiple test submissions → issue persists
• Reviewed JotForm integrations and settings → no obvious misconfiguration
• Confirmed minimal integrations/webhooks on the form

Request:

Please investigate if JotForm is sending duplicate submission events (possibly at the backend or webhook level) and help identify the root cause.

Hi Niki,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Based on the information available, Jotform integrates with Zapier by sending a trigger event when a new submission is received. The integration setup involves selecting the form and testing the trigger to confirm it works correctly. If the same submission is triggering multiple times in Zapier with identical submission IDs and data, it suggests that Jotform might be sending duplicate submission events at the backend or webhook level.

Common troubleshooting steps include:

• Running multiple test submissions to observe the issue.
• Reviewing Jotform integrations and settings for misconfigurations.
• Confirming minimal integrations or webhooks are active on the form.

Since Zapier has confirmed no API or webhook issues on their end and the duplication is not happening inside Zapier but rather triggered by Jotform, it is likely that the issue originates from Jotform's submission event handling or webhook dispatch.

To further investigate, you may want to check the webhook settings in your Jotform forms to ensure there are no duplicate webhook URLs or repeated webhook calls. Also, consider if any custom scripts or third-party integrations might be causing multiple submission events.

If the problem persists despite these checks, it may require deeper investigation by the Jotform technical team to identify if there is a backend issue causing multiple submission events for a single form submission.

Give it a try and let us know how it goes.

We have checked these two things; the webhook settings in your Jotform forms to ensure there are no duplicate webhook URLs or repeated webhook calls. Also, consider if any custom scripts or third-party integrations might be causing multiple submission events.

Please assign an agent.

Hi Niki,

One of our Support Team members will take it from here to follow up shortly.

Hi Niki,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Thanks!

Hi Niki,

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hello,
any update?

Hi Niki,

Our Developers are focused on getting this resolved for you. Thanks for your patience while they work on it. We’ll keep you posted about any updates we get.

Hello,
Any luck?

Hi Niki,

We know it’s taking a bit longer than usual, and we really appreciate your patience while our Developers work to get this resolved.

Hello,
We are still looking for updates.

Hi Niki,

We haven’t forgotten about this. Our Developers are on it, and we’ll let you know as soon as there’s an update.