WooCommerce Integration: Connection failed with invalid consumer key or secret error

Hi,

I have completed full technical diagnostics on my WooCommerce site, and I can confirm the issue is not on the server side.

Here is the current status:

- WooCommerce REST API is working correctly

- /wp-json/wc/v3/products returns 401 without authentication (expected)

- API keys are newly generated with Read/Write permissions

- WordPress permalinks are correctly configured

- Authorization headers are confirmed working (WordPress Site Health test passed)

- Hosting provider (SiteGround) confirmed:

 - No firewall or ModSecurity blocking

 - Outbound connections (cURL) are working

 - No restrictions on external API requests

Despite this, Jotform AI Chatbot still fails with:

"Connection failed - Invalid consumer key or secret"

This suggests the issue is likely on the Jotform integration side.

Could you please:

1. Confirm whether the WooCommerce connection request is actually reaching your servers

2. Confirm what authentication method is being used (Basic Auth or otherwise)

3. Check if there are known compatibility issues with WooCommerce REST API

4. Provide any debugging logs from your side for the failed connection

Thank you.

Hi Anthony,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your WooCommerce integration issue with Jotform AI Chatbot showing "Connection failed - Invalid consumer key or secret," here is what we know:

1. Connection Request to Jotform Servers: The connection request from WooCommerce to Jotform servers must include the correct Consumer Key and Consumer Secret generated from your WooCommerce API settings. These keys are copied from WooCommerce Plugin Settings in WordPress and pasted into the Jotform AI Chatbot WooCommerce Store Settings.

2. Authentication Method: The integration uses the WooCommerce REST API keys (Consumer Key and Consumer Secret) for authentication. This is typically handled via OAuth or Basic Auth with these keys. Your keys must have Read/Write permissions and be correctly entered in the chatbot settings.

3. Compatibility: There are no known compatibility issues between Jotform AI Chatbot and WooCommerce REST API when the keys and permissions are correctly set. The chatbot supports product browsing, recommendations, cart additions, and order tracking through this integration.

4. Debugging Logs: Unfortunately, specific debugging logs from Jotform's side for failed WooCommerce connections are not publicly provided. However, the most common cause of the "Invalid consumer key or secret" error is incorrect or mismatched API keys in the chatbot settings or expired/regenerated keys not updated in Jotform.

To resolve this, please ensure:

• Your WooCommerce API keys are freshly generated with Read/Write permissions.
• You have copied and pasted the exact Consumer Key and Consumer Secret into the Jotform AI Chatbot WooCommerce settings.
• There are no extra spaces or characters when entering the keys.
• Your WooCommerce REST API is accessible and working as expected (which you have confirmed).

If the problem persists, try regenerating new API keys in WooCommerce and updating them in the chatbot settings again.

For detailed setup instructions and key generation, you can refer to the Jotform guide on How to Connect Your Jotform AI Chatbot to Your WooCommerce Store.

Give it a try and let us know how it goes.