Form Over Quota: Access Not Restored After Deleting Files

Hello, I am the user of one form and I've realized that I have exceeded my usage limit. Even after deleting some files, my form is still not functioning. Could you please help me restore access? Thank you!

Hi UofC,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your form is currently not functioning because it has exceeded the usage limits related to upload space or submissions. Even though you deleted some files, the system might not have recalculated your usage yet, or the deleted files might still be in the trash, which still counts against your quota.

Let me show you how to properly free up space and restore access to your form:

1. Delete uploaded files attached to submissions: Open your Jotform Submission Table, click on the uploaded file, then click the Trash Can icon in the preview window and confirm deletion.
2. Delete and purge submissions with uploaded files: Select the submissions in your Submission Table, click Delete, then Move to Trash. After that, go to the Trashed Entries tab, select the deleted submissions, and click Delete Forever to permanently remove them.
3. Clear your form caches: Sometimes the system doesn't immediately recalculate your usage after deletions. Clearing your form cache can help update your account's usage status.

Additionally, here is your current account usage compared to your limits:

If you have already deleted files and submissions but your form is still over quota, please make sure to purge the trashed submissions and clear your form cache as described above.

Give it a try and let us know how it goes.

Hi cmsastudentgov,

I have refreshed your account from our server, and it has been updated. Try to reload your account, or logout then log back in.

Give it a try and let us know how it goes.