Can’t download submission as PDF

Im using the mobile app. When I click on a form submission snd try to download it as a PDF, it just gives me a file that’s not a PDF and I can’t do anything with it

Hi Isabella,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can easily download your submissions as a PDF file in the Jotform Mobile App. To get going, here9s what you9ll do:

1. Tap on the form you want to download the submissions from in the Jotform Mobile App.
2. Tap on Submissions in the menu that opens at the bottom of the screen.
3. Tap on the submission you want to download, then tap on the Three Dots icon at the top right corner of the screen.
4. Tap on Download as PDF in the menu that opens at the bottom, then tap on the Download icon at the top right corner.

You can also download multiple submissions as a single PDF file by selecting multiple submissions and following similar steps.

If the file you are getting is not a PDF, please ensure that the file extension is .pdf and try opening it with a PDF viewer app. If the issue persists, it might be helpful to check for app updates or reinstall the app.

Give it a try and let us know how it goes.