Jotform to Airtable Integration: Image Attachments Not Inserting Due to Possible Permission Changes

48 hours ago we began to experience failures with inserting JotForm images into Airtable.Our workflow is:

1. Complete the form and take photos documenting the transaction details

2. Submit to make.com

3. The scenario processes the JOT form data sent to the web hook and ultimately upserts it into Airtable

We have been using this workflow very successfully for about three years and it worked perfectly for our needs.

Two days ago, however, the images stopped being inserted into the actual air table attachment.

When I paste the image URL into a browser, I can acquire the image yet when I insert it into Airtable, it does not work.

The Airtable AI says it looks like we are injecting HTML form not an image file.

The form is at https://www.jotform.com/build/232686753728167

I am hoping that you can help resolve this as the Airtable customer service says that it is pointing to a permission issue with Jotform attachments.

===== Airtable Support ==========

What this most likely means is that the image has been configured with sharing restrictions in place. When this is passed to Airtable, it's added to the attachment field but is rendered inaccessible as a result of the image not being publicly accessible. This would also explain why you (having a jotform account / relevant permissions there) are able to access the photo while I am not (i.e. you're likely already logged into to jotform).

As an initial troubleshooting step, can you please review the settings in JotForm for the image link above to confirm its current share configuration. If this is not set to be shared publicly, can you update this and then retest adding the image in Airtable to see if it loads? If successful, this would mean that since your jotform images are being passed from there > to Make > then to Airtable, you'd need to explore Jotform to see if there is a setting that allows you to default to publicly shared images so when this passes to Airtable, it's able to be rendered accordingly.

If you have observed this to only have begun happening as of recent, it's possible something may have changed on the side of JotForm that prevents these from defaulting to publicly accessible links. If you haven't already, I might recommend connecting with their Support team to confirm whether or not something has changed on their end pertaining to this behavior. From my online search, I did come across something that said there should be an option to disable a setting that "requires login to view uploaded files". So long as the image URL leads to a publicly accessible page, this should in turn allow rendering of the image in Airtable.

Hi Jimmy,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with Jotform images not inserting into Airtable due to permission restrictions, it is likely caused by the setting that requires users to log in to view uploaded files. This setting makes the images inaccessible publicly, which is why Airtable cannot render them properly.

Let me help you with that:

1. Go to your Jotform Workspace page and click on your Profile Picture/Avatar at the top-right corner.
2. Select Settings from the menu to open your account settings in a new tab.
3. Navigate to the Security tab on the left side.
4. Click Send Verification Code in the Verification prompt and check your email for the code.
5. Enter the verification code to confirm your identity and make changes.
6. Under the Privacy section, uncheck the box next to "Require Log-in to View Uploaded Files".

This will make your uploaded images publicly accessible via their URLs, allowing Airtable to display them correctly without requiring login.

Note: If your account is subject to HIPAA compliance or KYC verification, this option may be mandatory and cannot be disabled.

For more detailed instructions, you can check the guide on How to Disable Require Log-in to View Uploaded Files.

Give it a try and let us know how it goes.