Links on submitted forms not downloading

My Water Heater Replacement form has photos that come through the notification email as links to automatically download the photos. Since last week these links are now taking me to jotforms to sign in. I don't want to have to sign in to download these images. What changed and how can I change it back?

This changed because your account setting now requires users to be logged in to view uploaded files, so the image links in your notification emails redirect to the Jotform login page.

You can switch it back so anyone can download the photos without logging in by changing your privacy settings:

• Go to your Workspace page and click your Profile Picture/Avatar at the top-right.
• Click Settings to open your Account Settings page in a new tab.
• Go to the Security tab on the left.
• In the Verification prompt, click Send Verification Code.
• Copy the Verification Code sent to your account email.
• Enter the code to verify your account (and click Verify if needed).
• Under the Privacy section, uncheck the box for Require Log-in to View Uploaded Files.

Here’s the full guide with more details: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

If that option is grayed out (for example due to HIPAA or certain verification requirements), it can’t be disabled, but you can still share files by sharing access to your Tables/Inbox instead. Let me know if you can’t find that setting or if the checkbox is disabled on your account.