Authentication Emails Not Received

Hi,

I cant get access to jotform because i don't receive authentication emails.

I also cant get onto view previous support cases as they're private and they ask for email confirmation but again i don't receive the emails.

Need help ASAP!

I’m sorry you’re running into that, let’s sort it out together.

To start, what is the email address you use (or are trying to use) to log in to your Jotform account?

i want to speak to agent

Hi,

One of our Support Team members will take it from here to follow up shortly.

Hi Breandan,

I understand you're having difficulty logging into your account (username: breandanmccann) because you're not receiving the authentication code email.

I checked our Bounce and Unsubscription lists, and your email address isn’t listed there. I also reviewed the recent email logs and can confirm that the verification emails are being sent successfully. I’ve included a screenshot of the email logs below for your reference.

In the meantime, can you try the following steps?

• Check your Spam or any other filtered folders to see if the email may have landed there
• Try logging in using a Private window of the browser and trigger a new verification email
• Add noreply@jotform.com and noreply@formresponse.com to your contacts or safe sender list to help prevent filtering

Give these a try and let us know if you’re still having difficulty receiving the verification email.