Form Fields Not Displaying: Name, Email, and Phone Missing

Hi

On my prayer session form the following fields do not present in order to be filled in: name email and phone number. they are not hidden, they are required and they are listed correctly in the conditional logic yet when I preview and fill out the form or go to the site using the link and fill out the form, updating my cache using incognito to fill out the form they do not Can you tell me why? I ahve been using this form for 2 years and the past 6 months or so this has happened. Please advise

Hi Kristy,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

You mentioned that the Name, Email, and Phone Number fields are not showing up for filling in your form, even though they are not hidden, required, and set correctly in conditional logic. Since this issue has been happening for about 6 months, here are some things to check and try:

1. Review your conditional logic: Make sure the conditions that show or require these fields are correctly set without conflicts. Sometimes, conflicting or incorrect conditions can prevent fields from displaying.
2. Check field visibility settings: Even if fields are not hidden, verify there are no other settings or widgets affecting their visibility.
3. Test without conditional logic: Temporarily disable or remove the conditional logic related to these fields and preview the form to see if they appear.
4. Clear form cache: Although you tried incognito mode, clearing the form cache from your Jotform account settings can sometimes resolve display issues.
5. Check for updates or changes: Since the form worked for 2 years and started having issues recently, consider if any recent changes to the form, widgets, or integrations might affect these fields.

If the issue persists, you might want to review the detailed conditional logic setup or recreate the fields to ensure they function correctly.

Give it a try and let us know how it goes.

I did all that even recreated the email field to see if it would work. May I talked to a live agent

Hi Kristy,

One of our Support Team members will take it from here to follow up shortly.

Thank you

I just deleted all conditions and redid them. It is now working.

Hi Kristy,

I've checked your form and can see that you added a condition to show these fields only if the Which action are you interested in completing? field is equal to Cancelling an appointment. If you want to show these fields no matter what the selection is, you'll have to remove them from the condition. Let me show you how:

1. In Form Builder, click on the Settings tab at the top.

2. Select Conditions on the left panel of the screen.

3. Hover your mouse over Condition #2, then click the Pencil icon.

4. Remove the fields by clicking on the X icon next to them.

5. Lastly, click on the Save button.

That’s it. Let us know if you have any other questions.