Why was our price double this year for the yearly service?

I am experiencing an issue where the price for our yearly service has doubled this year, which I find quite high at $400. I have expressed my concern about the increased cost and requested to be put in contact with a customer support person to address this issue. However, I was not transferred to a person as expected. I need assistance in understanding why the price has doubled and would like this issue to be addressed by customer support.

Hi duvalllawncare,

Thanks for reaching out to Jotform Support. The reason your renewal charge is higher is that your first subscription included the Regular Fifty Bronze Yearly Discount, which is offered to new yearly subscribers. This discount only applies to the initial subscription period. Upon renewal, the plan renews at the regular standard price.

You can review our Pricing page to see the current plan rates and included features. You may also check your account invoices to view the detailed breakdown of your previous and current charges. It’s easy to Check Your Invoices. Let me show you how:

1. Log in to your Jotform account, and then go to the Billing tab.
2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download the invoice as a PDF, click on the Download icon on the right.

Let us know if you need any more help.

Is there any way to receive that discount again? We don't use the program that often and $400 a year is high for something we don't use very often.

Hi duvalllawncare,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi duvalllawncare,

I just heard back from our relevant team, and we have processed a refund of $174 to match the price of the plan you got last year. It may take up to 5 business days for the refund to be reflected on your payment method, depending on your bank.

Let us know if you have any other questions.