Account Disabled: Confusion Over Limit Status Despite AI Helper Confirmation

It says disabled because over my limit, but when I asked the AI helper and when I look, i am not over the limit. I'm confused why my account was disabled

Hi Chandler,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To help you understand why your account was disabled despite not appearing to be over the limit, I need to check your account details. Could you please provide the email address associated with your Jotform account? This will allow me to look into the issue further.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Chandler,

I've recalculated your account's usage and you shouldn't have any issues now.

Let us know if there’s anything else we can help you with. 

Hi alishawinson2812,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Let us know if there’s anything else we can help you with.