Inquiry about monthly submission limit

i would like to get help from a real person not ai reply

Hi,

One of our Support Team members will take it from here to follow up shortly.

Hi webmasternhma,

Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue so I can get a clearer idea of what’s happening?

After we hear back from you, we’ll know what’s going on and how to help.

I have just created a new account and only shared the link with 2 people to view before going ahead with it. I have no forms views and no forms but 28 submissions. I don't understand where the submissions are coming from

Hi webmasternhma,

I checked your account and saw that your monthly submission limit is 28/100. The monthly submission limit is the total number of entries from all your forms or imports your account can have. Keep in mind that this limit doesn't change if you delete your form submissions, as it's based on the number of submissions you received within your billing month.

When you hit a monthly limit, you can either wait for your monthly usage to reset, which is every 26th of the month, or upgrade your account to increase your limits. You can check your monthly usage reset date from your Account Usage page. Here’s a quick how-to:

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that opens, click on Settings.

3. Then, click on the Usage tab on the left side of the page.

4. Now, in the Monthly Usage section, you can view your real-time usage data along with the date your monthly limit will reset.

We also have a guide about Understanding Your Jotform Account Usage and Limits that you can check out.

Reach out again if you have any other questions.

is a link from a preview in a list widget to another page classed as a submission

Hi webmasternhma,

Yes, if you submit a form while it is in Preview mode, it will still count as part of your monthly submission limit as long as the form was successfully submitted.

Reach out again if you need any more help.