Monthly submission limit not resetting

Hello. My monthly submissions are not resetting every month and instead going every 2 months. Please remedy this soon. My March and April submissions are all counting as one month instead of 2 months.

Hi Sac,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The reset date of the monthly submission limit depends on your monthly usage cycle, and you can see the exact reset date on the Usage page of your account. It appears that your submissions for March and April are being counted together because of how your usage cycle is set.

To clarify your current usage and limits, here is a summary of your account's submission and other usage details:

You can check your exact monthly reset date and usage details anytime on your Account Usage page.

If you believe there is an issue with how your monthly submissions are being counted or reset, please monitor your usage cycle on that page. The reset cycle is based on your account's monthly usage period, which may not align exactly with calendar months.

Let us know if you need further clarification or assistance.

Give it a try and let us know how it goes.

Hi Sac County Naturalist,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi Sac County Naturalist,

Thanks for your patience and understanding while we look into this. Currently, your limits are reset as expected. Reflecting upon your previous usage history for 2026, between March 2 and April 1, you've received 64 submissions. Also, for the previous month, between January 30 and March 1, you've received 7 submissions. If you think these numbers aren't matching with your received submission count, please let us know.

Please note that reset intervals can be seen on your account, and the monthly limits refer to the usage between those intervals.

Reach out to us again if you have any other questions or need any other help.