Form is not completing

Hello,

The order form I created technically works on my end. When someone uses the form, I get their order and can see what they are ordering. However, when the user submits, the form never completes on their end, which leads to a lot of double ordering or client frustration. When they click submit, it does not bring them to the thank you page. Either the page goes nowhere at all and just displays the loading symbol, or it directs to a blank page entirely. This indicates to the user that the form did not submit, so they will submit over and over again.

This is the link to the form:

https://form.jotform.com/260906544227054

I included a screenshot of what it gets stuck on as well.

Hi Josef,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems like your form is getting stuck on the submission process and not redirecting users to the Thank You page, causing confusion and repeated submissions. Let me show you how to set up the Thank You page properly to ensure users are redirected after submitting:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu that opens on the left side of the page, click on Thank You Page.
3. Select Redirect to External Link and paste the URL of the page you want users to be redirected to after submission (this could be a Thank You page or another form).

This setup will ensure that once someone submits your form, they will be automatically directed to the specified page instead of getting stuck on a loading screen or a blank page.

Give it a try and let us know how it goes.

The issue is that I have a thank you page set up and linked to the form, but it is not directing there. It is getting stuck after the user presses the submit button.

Hi Josef,

Thanks for the additional information. Since you already have a Thank You page set up but the form submission is getting stuck and not redirecting properly, here are some steps you can try to resolve the issue:

1. Log out from your Jotform account and clear your browser cache and cookies. Then log back in and test the form again.
2. Try using a different browser or internet connection to see if the issue persists. Sometimes browser settings or network issues can cause submission problems.
3. Check your form's Thank You page settings in Form Builder under Settings > Thank You Page to ensure the redirect URL or page is correctly set and active.

Note that custom scripts or JavaScript cannot be used to modify the Thank You page, and some older tricks to customize the confirmation page may no longer work due to security updates.

If the problem continues after these steps, it may be related to the form or account environment, and further investigation would be needed.

Give these steps a try and let us know how it goes.

Hi Josef,

Thanks for reaching out to Jotform Support. After cloning your form, I was unable to replicate the issue, and was correctly redirected to your site. Can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.